Support Centre

Our Support Centre is manned by technical professionals who can assist you.

Contact our Support Team

contact+27 21 7011850   (International)
contact0860 101 999   (SA only)
contactLog a support ticket

Customer support is an integral part of our business as we want to help you to finish the job on time - every time. Our Support Staff are available to help registered users:

Monday - Thursday 08h00 - 17h00 (GMT+02:00)
Friday 08h00 - 16h30 (GMT+02:00)

In the unlikely event that our support staff are unable to assist, our development team is available to answer questions.


What the support and upgrade subscription gives you

We are renowned for having the best support in the industry. When you come on board we automatically give you a year's subscription. After this period you will have the opportunity to renew this annual contract with us to get the following benefits:


Telephonic Support *
Email Support *
Remote Support
Onsite Support **
Tech Tip Tutorials
User Group Meetings
Visits To Your Office


Current Version Upgrades
Free Copy of New Versions ***
Development Requests ****


* Unlike other software developers or resellers, we donít charge you extra or limit you to a specific amount of hours only! We will call mobiles as well as landlines for callbacks. Itís simply the importance we place on quality support.

** This does not include training in the use of the software, but we are happy to help with minor questions or issues. For training, please see our training page.

*** Since the release of our 2010 versions, we will be releasing a new version of our software every year with more functionality and features to speed up your design time. Release date during the year may change.

**** All development requests are passed onto our development team and assessed in terms of importance.


Tech tip tutorials and video intros are available for AllyCAD and CIVIL DESIGNER. These provide help on how to go about doing specific tasks and they deal with frequently asked support questions:
View video tutorials >>
View Tech Tips >>


We have extended our support services to include remote desktop sharing. This allows our Support Consultants to view or share your designs while resolving your query or questions.
Download remote viewer >>


If you are experiencing any problems making your PC read the software dongle, you may need to install the latest dongle driver. View the AllyCAD updates page to download the latest dongle driver.
Go to the updates page >>

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